Return
Please submit your return request and we will send you the details on how to send the shoes back for refund or exchange, usually within one day after your email is received.
All returns & exchanges must be requested within 14 days of the date the package was delivered. For return/exchange, shoes must be in brand new condition as received, with the original box they came with without any tape or marks on the shoebox. If the shoes are defective after being worn, then please contact the manufacturer to get a replacement. We can only guarantee our products are brand new, authentic and come in its original box. We will not be able to guarantee the condition of the shoebox or if the shoes have minor crease, etc. If you are a collector, we would recommend for you to purchase from a retail store so you can physically inspect the product.
Returns and exchanges packages sending back to walker-sky.com must be post marked within 14 days from when your request has been approved. It will take 5-10 business days to process all returns and exchanges. If the return/exchange isn't returned within the alotted time, we will not be able to process your return/exchange and will send a money request for shipping fee to ship the package back. If you received the wrong products you may send the items back for return/exchange and we will reimburse shipping fee (we will only be able to reimburse EMS priority shipping fee or DHL ground shipping fee and we will not be able to reimburse for any other types of services).
Buyer pays for shipping back to walker-sky.com in original condition & packaging. After inspection we will credit your paypal account in the amount the buyer paid for the shoes less standard shipping & handling fee. For all free shipping items, a $14 shipping & handling fee ($14 for first 2 items and $5 for each additional item) will be retained to cover shipping charge.
Exchange
Buyer is responsible for shipping item back to walker-sky.com with a $25(or 20 euro ) money order (do not send check). If you are sending more than 1 item back for exchange, then it will be $25(or 20euro) for the first item and $15(or 10 euro ) for each additional item. The shipping fee will be used to ship the exchanged item(s) back to the buyer. Returns and exchanges back to walker-sky.com must be posted marked within 14 days your request has been approved.
*All return and exchange shoes must be in original resellable condition. If the merchandises are defective after wear. The customer must contact the manufactueres directly (Reebok, Adidas, Nike, etc) to process exchanges or return through the manufacturers.
